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Emporia PMMA shares our customer service survey results

Emporia Presbyterian Manor continues to seek customer feedback through monthly telephone surveys. Each month, residents and their representatives are randomly selected to participate in telephone satisfaction surveys conducted by Pinnacle Quality Insight.

The graphic highlights some of the survey results. All scores are given on a 5-point scale, with 5 being the highest score and 1 the lowest score. Between June 2021 and July 2022, Emporia Presbyterian Manor residents and their families gave the community high scores for providing safety and security, cleanliness and treating everyone with dignity and respect.  

“I appreciate their helpfulness,” said one resident. “If you have question, they do everything they can to get an answer for you.”

Another resident said he appreciates “the professionalism, the friendliness, the consistency of the food, and the strong nurses.”

We greatly value the opinions of our residents and their representatives about the care and services we provide, and we encourage them to participate honestly when contacted by Pinnacle Quality Insight. All state and federal confidentiality laws are met in Pinnacle’s service.

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