Emporia campus shares customer service survey responses

Emporia Presbyterian Manor Presbyterian Manor continues to seek customer feedback through monthly telephone surveys. Each month, residents and their representatives are randomly selected to participate in telephone satisfaction surveys conducted by Pinnacle Quality Insight.

The graphic above highlights some of the survey results. All scores are given on a 5-point scale, with 5 being the highest score and 1 the lowest score. Between June 2020 and May 2021, Emporia Presbyterian Manor residents and their families gave the community high scores in providing safety and security, demonstrating dignity and respect, and meeting transportation needs. In addition, residents and their representatives indicated a high likelihood they would recommend the community to others.

“I feel comfortable and safe. My needs are met,” a respondent said. “What is most important to me is that I’m able to get out and about with people. If I need to go with my daughter, I can go freely. If I want to go outside, I can do that. There are lots of sidewalks and seating areas.”

In addition, the respondent recommended anyone interested in living at the campus come and enjoy a meal in the dining room.

We greatly value the opinions of our residents and their representatives about the care and services we provide, and we encourage them to participate honestly when contacted by Pinnacle Quality Insight. All state and federal confidentiality laws are met in Pinnacle’s service.

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