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Emporia Presbyterian Manor shares customer service survey responses 2

Emporia Presbyterian Manor continues to seek customer feedback through monthly telephone surveys. Each month, residents and their representatives are randomly selected to participate in telephone satisfaction surveys conducted by Pinnacle Quality Insight.

The graphic highlights some of the survey results. All scores are given on a 5-point scale, with 5 being the highest score and 1 the lowest score. Between August 2021 and September 2022, Emporia Presbyterian Manor residents and their families gave the community high scores for providing safety and security, an easy move-in and admission process, and for the dining services.

“If I had not come here I would have to go from one facility to another which requires changing addresses and all that,” said one resident. “This is just the perfect fit. I've been pleased with all of them.”

We greatly value the opinions of our residents and their representatives about the care and services we provide, and we encourage them to participate honestly when contacted by Pinnacle Quality Insight. All state and federal confidentiality laws are met in Pinnacle’s service.

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