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Emporia Presbyterian Manor shares customer service survey feedback

Emporia Presbyterian Manor continues to seek customer feedback through monthly telephone surveys. Each month, residents and their representatives are randomly selected to participate in telephone satisfaction surveys conducted by Pinnacle Quality Insight.

The graphic highlights some of the survey results. All scores are given on a 5-point scale, with 5 being the highest score and 1 the lowest score. Between March 2021 and February 2022, Emporia Presbyterian Manor residents and their families gave the community high scores for the move-in process as well as safety and security.

“I like the friendliness and the cleanliness,” said one resident. “Our apartment is nice, and we don’t have to do our housekeeping, or cooking, or lawn mowing.

We greatly value the opinions of our residents and their representatives about the care and services we provide, and we encourage them to participate honestly when contacted by Pinnacle Quality Insight. All state and federal confidentiality laws are met in Pinnacle’s service.

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